The Skype network and the servers used by new users to download Skype to their computers went down Thursday morning, according to several media reports, and Skype’s own Twitter feed.
But the temporary outage was minimal compared to the Dec. 2010 breakdown that left a contingent of its 560 million or so worldwide users without PC-calling capabilities for most of the day.
For those trying to make long-distance calls using their Skype accounts on May 26, some weren’t able to login to the network – a seemingly isolated to Skype for Windows users.
“Some of you may have problems signing in to Skype and making calls. We’re investigating and hope to have more details to share soon,” a 7:52 a.m. EST tweet read.
Another update, about an hour later, read: “Thanks for your patience – we’ve identified the problem and will be rolling out a fix soon,” and “technical instructions to fix the current Skype issue affecting a small number of users – easier solution coming soon!”
Skype’s head blogger Peter Parkes posted instructions on how affected users on Windows and Mac OS X machines can get Skype working again via a help page.
“A small number of you may have had problems signing in to Skype. This predominantly affects people using Skype for Windows. We have identified the problem and will issue a fix in the next few hours,” blogged Parkes. “In the meantime, you can follow the steps below to fix the problem manually.”
In December 2010, the much more widespread issue affected customers when their long distance and video chat access was lost for much of the day. According to Skype’s blog, Parkes said that after it noticed that the number of users online fell, it found that its “supernodes” had failed.
Supernodes are end users’ computer linked by Skype’s peer-to-peer software, acting like virtual phone directories. Skype employs millions of connections between supernodes and phones.
Skype offers VoIP, video chat, instant messaging and screen sharing, which some businesses use for Web conferencing.
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